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1. How long does it typically take for an account to be verified / activated ?
It takes about 1-2 working days to have your account verified/activated. If you have issues accessing your account after 2 days, contact us via email or contact form. Kindly list down your company name, name and email address for us to check for you.
2. How can I view product details & pricings? / Why am I unable to view product details & pricings?
Only verified/activated accounts will be able to view & order products.
3. Are there additional cost(s) for hazardous goods?
Yes, additional costings are excluded from our portal & will be advised separately.
4. I have questions. How can I reach you?
Email to enquiry.sg@thermofisher.com or Alternatively, please feel free to call: 6873 6006
5. What is the lead time for the products?
Based on Prefixes, Please refer to Guidelines HERE.
6. What are the best browsers to use for MyFisherStore?
MyFisherStore is most compatible with Mozilla Firefox & Google Chrome.
7. How do I process orders if my firm is a reseller/dealer?
You would need to fill up a trade compliance form before any order(s). Do kindly write in to us to get a compliance form.
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1. How long does it typically take for an account to be verified / activated ?